FAQS
Property Management Tips / February 28, 2025
The Smart Landlord’s Playbook
Tenancy Portal is a cloud-based property management software designed for landlords and agents in Kenya. It helps you automate rent collection, track tenants, manage maintenance, and monitor performance all in one place.
We offer three subscription tiers: Bronze (KES 2,000) for ten properties, Silver (KES 5,000) for upto a hundred properties, and Gold (KES 10,000) for up to one thousand or more properties. You also get a 2 month free trial with full access before fully co
Tenants can pay rent directly via M-Pesa or bank transfer. The system automatically reconciles payments, updates balances, and generates digital receipts eliminating manual tracking and errors.
Yes. Tenancy Portal supports multi-user access with role-based permissions, so property managers, accountants, mantainers or caretakers can collaborate securely without interfering with each other’s data.
Absolutely. All data is securely encrypted and stored in the cloud with daily backups. Only authorized users can access your account, ensuring confidentiality and compliance with data protection policy standards.
After your 2-month free trial, you can upgrade to any paid plan. Your data and settings remain intact, so you can continue managing properties seamlessly without starting over.
Yes. The platform is mobile responsive, meaning you can log in from your smartphone or tablet anywhere, anytime — app version coming soon.
Yes. Tenants can submit maintenance issues online. You can assign service providers, track progress, and maintain a digital record of all requests and resolutions..
Definitely. You can generate and export rent statements, arrears reports, and performance summaries in Excel or PDF formats, ideal for record-keeping or sharing with property owners.
